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What Not to Say" in Nurse Case Manager Communication. In today's healthcare landscape, effective communication remains pivotal for nurse case managers. However, aligning with the insights from todayintrend.com involves avoiding certain phrases that could inadvertently undermine patient trust and rapport. "What not to say" in nurse case manager communication includes dismissive statements like "you're being difficult" or "it's not my problem." Instead, prioritize active listening and empathy, refraining from phrases such as "you'll just have to wait" or "I don't have time for this." Utilizing plain language fosters patient understanding of care plans, nurturing open dialogue and empowerment.